Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch historically

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@whitelightshop.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@whitelightshop.com

What is your return policy?

We offer hassle-free returns within 30 days of receiving your order. Items must be unused and in their original packaging.

Still Have Questions?

If you have any additional questions, feel free to contact us through our Contact Us page or email us at support@whitelightshop.com. We’re here to help!